FAQs
*From 1st October 2022, Safeguarding Bedfordshire and Bedfordshire Domestic Abuse Partnership have moved to the Enable system for booking training and accessing e-learning. You will need to re-register on this system. For an introduction to using Enable, please refer to the User Guide and the help function on their website via the ‘?’ in the top right-hand corner.*
How do I register?
If you do not already have an account, you will need to register. The User Guide gives some instructions to get started.
If you already have an account but have forgotten your log in details, please select ‘Forgot my password’ on the log-in page to recover this information. Please do not create a new user account.
If you are still unable to log in, please contact us.
How do I book a classroom course?
Please log in and click on ‘Events’, then ‘Available Events’. Search via the Find Learning bar or scroll through to choose a course. For more assistance, check the User Guide.
To cancel go ‘Events’ then ‘Active Events’. Click on the course and scroll down to cancel. If you are giving less than 2 weeks notice, you will be charged.
Please review our terms and conditions for cancellation policy and charges.
I’ve forgotten my password
If you already have an account but have forgotten your log in details, please select either ‘Forgot my password’ to recover this information. Please do not create a new user account.
If you are still unable to log in, please contact us.
How do I update my profile?
You are able to change you basic details by clicking on the ‘person’ icon in the top right hand corner of the Dashboard. If you need to change details such as your employer, you will need to contact us. Please ensure that you keep your details up to date to ensure we charge the correct organisation for you course.
Do I need to prepare in advance?
Some class based courses will have pre-course learning to complete. This may be eLearning and / or a reading or research task. You must complete this before attending the training. You may be asked to evidence this when signing in. If you have not completed the pre-course learning, you may not be able to continue with the class based training. Course fees will still apply.
I have additional needs- can these be accommodated?
Please include information about your additional / specific needs when booking your training place. If you would like to discuss these in advance, please contact us.
Will I receive a certificate?
eLearning
You will be able to download your certificate on successful completion of the course.
Class based courses
You must sign in on arrival and attend the full training session. Following the training, you will be sent a link to an online evaluation. Your certificate of attendance can be downloaded under ‘Awards’ after completing the evaluation. You must attend and engage with the full session to receive a certificate.
How can I provide feedback on training?
You will have the opportunity to evaluate training following successful completion of eLearning or attendance of class based training. You will need to complete the evaluation form in order to download your certificate.
How much does learning cost?
eLearning
This is free to practitioners based in Bedfordshire.
Class based training
Our courses are charged at £37.50 per half day and £75 per full day. Please see individual course details for funding/ payment arrangements. Your organisation will be invoiced for your training place. If you wish to pay for the course yourself, please contact us.
I have a question about a course
Please review the course description for further details about the course content. If you need further information please contact us.
I can’t find the course I’m looking for. There is no training to meet my needs.
Please use the search function to look up the key words. If you are still unable to find a training course to meet your needs, please contact us.
Do you offer ‘in house’ or bespoke training?
We may be able to offer our training courses in house, or to work with you to develop a bespoke training package. Please contact us for more information.
I can’t find an answer to my question!
If you have questions or issues with the Enable system, please use the help function by clicking on the ‘?’ in the top right-hand corner. For questions about our training offer, please contact us.